Refund and Cancellations

Cancellation policy description

No refund is permitted on any Mobile ,DTH recharge and bill payments done by the customer once the payment is successfully processed on the operator end. The Customer is responsible for the data to which payments are done. If customer have wrongly done a payment to the incorrect or wrong number ezeepay shall not be held accountable by the Customer for the refund of concerned amount. If the transaction is not completed within 24 to 36 hours of time then cutomer can contact support or raise dispute through which the payment will either be processed or refunded. Any refund issued on such circumstances will be settled within 5 to 7 business days in the customers account from the time of receipt of your email.

Air Ticket Cancellation policy description

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Ezeepayservice assumes no liability whatsoever in this regard.

The following is the cancellation fee

Between 24 hours to 3 days before journey the cancellation charge is 10%.
Between 3 days to 1 week before journey the cancellation charge is 5%.
Please note that the cancellation fee and cancellation period may differ from one bus operator to another. Please contact Ezee Pay Service customer service for complete details or enter your ticket number on the print ticket tab to read the cancellation policy for your ticket. In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to